Refund policy

Our policy is valid for 15 days. If 15 days have passed since your online purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Simply return the product(s) to us by mail within 15 days of your purchase, including a receipt or proof of purchase and your complete contact information, to:

U MAIN
400-2177 Masson
Montreal, QC, H2H 1B1
Canada

We will issue a refund to your credit card upon receipt of the merchandise. All shipping and handling fees (15%) are the responsibility of the buyer and are non-refundable, including return shipping fees automatically charged if your package cannot be delivered and is returned to our office by the carrier.

There are certain situations where only partial refunds are granted (if applicable):

  • Kits that contain bacterial cultures (Halloumi & Curds Kit; Deluxe 8-Cheese Kit)

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

  • Any item returned more than 15 days after delivery

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to confirm that we have received it. We will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund appears.
If after completing all these steps you still have not received your refund, please contact us at info@u-main.ca.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We replace items only if they are defective or damaged in their original state. If you need to exchange an item for the same one, please email us, and only after receiving our authorization should you send your item to: 2177 rue Masson, Local 400, Montreal, QC, H2H 1B1, Canada.