Shipping policy
Shipping & Returns Policy
Shipping
We are pleased to offer free standard shipping across Canada on all orders of $89.99 CAD or more (before taxes).
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Orders under $89.99 CAD are subject to a flat or calculated shipping fee at checkout.
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Orders are typically processed within 1–3 business days.
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Delivery times may vary depending on your location, but generally range between 2–8 business days within Canada.
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Once your order has shipped, you will receive a confirmation email with tracking information.
Please ensure that your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect address information.
Returns
We accept returns within 15 days of delivery.
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Returned items must be unused, in their original packaging, and in resalable condition.
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Return shipping costs are the responsibility of the customer, unless the product is defective.
To initiate a return, please contact us with your order number and reason for return.
Defective or Damaged Products
If you receive a defective or damaged product:
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Contact us within 15 days of delivery with photos and a description of the issue.
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We will offer a free replacement at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return (e.g., perishable goods, opened consumables, or hygiene-sensitive products). Please contact us if you have questions about a specific item.
Contact
If you have any questions about shipping or returns, feel free to reach out to our customer support team. info@u-main.ca
Thank you for shopping with us!